Terms & Conditions

1. Authorization to Repair

By submitting a device for service, the customer authorizes [Business Name] to perform diagnostic, repair, and replacement services as requested. The customer grants permission to operate, test, and access the device as necessary to complete the repair.

 

2. Diagnostics and Estimates

• Diagnostic fees are charged for evaluation time and are non-refundable.

• Estimates are provided based on visible issues and customer-reported symptoms and are not guaranteed.

• Additional issues discovered during repair may result in revised estimates, which require customer approval before proceeding.

 

3. Data Responsibility

• Customers are solely responsible for backing up all data prior to service.

• [Business Name] is not responsible for data loss, corruption, or breaches that may occur during diagnostics or repair.

• Data backup or recovery services are available upon request and may incur additional fees.

 

4. Parts and Hardware

• Replacement parts may be new, refurbished, or equivalent-quality parts unless otherwise specified.

• Parts supplied by the customer are installed at the customer’s risk and are not covered by any warranty.

• [Business Name] is not responsible for compatibility issues with customer-supplied parts.

 

5. Warranty

• Repair services and parts installed by [Business Name] are covered under a 30-Day Limited Warranty.

• Warranty coverage applies only to the specific repair performed and does not extend to unrelated issues or future failures.

• Full warranty terms are provided separately and incorporated by reference.

 

6. Refunds and Payments

• All payments are due upon completion of service unless otherwise agreed in writing.

• Refunds are governed by the Refund Policy, which is incorporated into these Terms and Conditions.

• Labor, diagnostic fees, and certain services are non-refundable.

 

7. Abandoned Devices

• Devices not picked up within 30 days of service completion or notification may be considered abandoned.

• Abandoned devices may be recycled, resold, or disposed of to recover costs in accordance with Colorado law.

• [Business Name] is not responsible for data on abandoned devices.

 

8. Limitation of Liability

To the fullest extent permitted by Colorado law:

• [Business Name] is not liable for indirect, incidental, or consequential damages.

• Liability is limited to the amount paid for the service performed.

• [Business Name] is not responsible for pre-existing conditions, manufacturer defects, or normal wear and tear.

 

9. No Guarantee of Outcome

Some repairs involve inherent risk. The customer acknowledges that:

• Certain repairs may not restore the device to full working condition

• Additional failures may occur due to age, design, or prior damage

• No guarantee is made that repairs will extend the lifespan of the device

 

10. Third-Party Software and Services

[Business Name] is not responsible for:

• Licensing, functionality, or support of third-party software

• Data loss or security issues related to third-party applications or cloud services

 

11. Customer Conduct

Abusive, threatening, or inappropriate behavior toward staff will not be tolerated and may result in refusal of service.

 

12. Governing Law and Venue

These Terms and Conditions shall be governed by the laws of the State of Colorado. Any disputes shall be resolved in the appropriate courts located in El Paso County, Colorado.

 

13. Changes to Terms

[Business Name] reserves the right to update or modify these Terms and Conditions at any time. The version in effect at the time of service shall apply.

 

14. Acceptance of Terms

By authorizing service, signing a work order, or submitting a device for repair, the customer acknowledges they have read, understood, and agreed to these Terms and Conditions, as well as the Warranty and Refund Policy.