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Privacy Policy

A legal disclaimer

1. Information We Collect

We may collect the following types of information from customers:

  • Name, phone number, email address, and billing information

  • Device information (make, model, serial number, operating system)

  • Login credentials or access information only when necessary to perform requested services

  • Service history and repair records

  • Payment information (processed securely by third-party payment processors)

 

2. How We Use Your Information

Customer information is used solely to:

  • Perform diagnostics, repairs, and support services

  • Communicate about service status, estimates, and completion

  • Process payments and issue receipts

  • Maintain service records for warranty and support purposes

  • Comply with legal and accounting requirements

 

3. Access to Data on Devices

  • Access to files, software, or accounts is limited strictly to what is necessary to complete the requested service.

  • [Business Name] does not intentionally access, view, copy, or share personal files such as photos, documents, or messages unless required for the repair and authorized by the customer.

  • Customers are encouraged to remove sensitive data or restrict access prior to service when possible.

 

4. Data Security

We take reasonable measures to protect customer information, including:

  • Limiting access to customer data to authorized personnel only

  • Using secure systems for storing service records

  • Relying on reputable third-party payment processors for financial data

However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

 

5. Data Sharing

We do not sell or rent customer information.

Information may be shared only with:

  • Third-party vendors or service providers necessary to complete repairs (e.g., parts suppliers)

  • Payment processors for transaction completion

  • Legal or regulatory authorities when required by law

 

6. Data Retention

Customer information is retained only as long as reasonably necessary to:

  • Provide services

  • Support warranty or refund claims

  • Meet legal, tax, or accounting obligations

Devices left unclaimed may have data erased as part of disposal or recycling.

 

7. Customer Rights (Colorado Privacy Act)

Colorado residents have the right to:

  • Request access to their personal data

  • Request correction of inaccurate information

  • Request deletion of personal data, subject to legal requirements

  • Opt out of targeted advertising or sale of personal data (if applicable)

Requests may be submitted using the contact information below. Identity verification may be required.

 

8. Third-Party Websites and Software

PC Taxi is not responsible for the privacy practices of third-party software, websites, or services installed or used during repair.

 

9. Children’s Privacy

We do not knowingly collect personal information from children under 13. Devices belonging to minors must be authorized by a parent or legal guardian.

 

10. Changes to This Policy

We may update this Privacy Policy from time to time. The version in effect at the time of service will apply.

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